Shipping policy

 

Shipping Policy

Last updated: October 2, 2025

At Head and Extra, we aim to provide fast, reliable, and convenient delivery for all our customers. Please review our shipping policy below to understand how we process and deliver your orders.

1. Order Processing

  • Orders are processed once payment details are confirmed or a valid Payment on Delivery order is placed.

  • Orders placed before 12 PM (noon) are usually processed the same day.

  • Orders placed after 12 PM may be processed the next working day.

2. Delivery Timelines

  • Same-Day Delivery: Available for select locations when orders are placed early in the day.

  • Next-Day Delivery: Most orders within Nigeria are delivered within 24–48 hours.

  • Outside Major Cities: Deliveries to remote or rural areas may take 2–5 working days.

Please note that delivery timelines are estimates and may be affected by factors outside our control (such as weather, traffic, logistics delays, or public holidays).

3. Shipping Fees

  • Delivery charges (if applicable) are displayed at checkout before you complete your order.

  • In some cases, we may offer Free Delivery promotions on specific products or bundles.

4. Payment on Delivery (POD)

  • Customers who select Payment on Delivery must ensure they are available to receive the order at the agreed time.

  • Refusing or failing to accept delivery may result in restrictions on future purchases.

5. Risk of Loss

  • All products are carefully packaged before shipping.

  • Once your order is delivered to the address provided, the responsibility and risk of loss pass to you.

6. Tracking & Support

  • Customers will be contacted via phone, SMS, or WhatsApp with delivery updates.

  • For assistance with shipping or delivery, please contact us directly.

📌 Contact Us for Shipping Inquiries
Head and Extra
📧 Email: headandextra@gmail.com
📞 Phone: 09060357299